Off the subject: AT&T

After I read the articles from the assigned reading I realized that blogging is one way to inform people of your problems with a company.  This will help me to see if it only happens to me or if lots of other people have this happen to them.  So, I wanted to see if anyone else is dissatisfied with AT&T.  I have been on the phone several hours trying to get my bill lowered and every time I call either the bill comes in wrong or higher than they said.  Not to mention that when AT&T purchased Bellsouth they started billing me for a service I received free with Bellsouth without notifying me(that was another two hour call in which I ended paying anyways for the service I didn’t use).  Is there a monopoly here that is making it hard to get good service.  Does AT&T not have to worry about satisfying their customers because they own all the competition or does someone out there have a different company I can switch to?  I don’t need long distance because I can use my cell for that, but of course I am Cingular which is also owned by AT&T.  I need the DSL because of class.  So any options I am willing to change.  My cell phone plan I think is up in March so anything goes.  Also, anyone have a story where AT&T are not using customer satisfaction to drive their service to let me know I’m not alone.  THanks